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Privacy & Cookies Policy


Section A sets out our general terms and conditions for our services and the use of our website.

Section B sets out our privacy notice.

Section C sets out our policy on cookies.


Who we are - We are Omnium Urology LLP (“Omnium Urology”). We are registered in England and Wales with limited liability partnership number OC436480 and our registered office is at E & H Manor House Suites Macaulay Road, Broadstone, BH18 8AS, England.

The use of our website and the provision of our services is subject to the following terms and conditions which you should read carefully. By using our website or accepting the provision of our services, users are deemed to have full knowledge of these terms and conditions and to accept them.

Our website - We do our best to ensure that the web site operates properly at all times, but we make no warranties as to the availability or accessibility of the web site, and (save as otherwise set out in these terms and conditions) we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the web site.

Information only - The information published on our website is provided as a convenience to visitors and should be used for information purposes only and is subject to change without notice. None of the information contained in this website constitutes medical or professional advice in any way or recommendation with respect to any such services or treatments. The information contained on this website, or in any document on this website from time to time, is provided for information only, and does not constitute an offer under any applicable legislation to sell any services. If you require additional information, you should contact the appropriate Omnium Urology partner. 

No warranties or representations - While Omnium Urology uses reasonable efforts to ensure that the information contained on its website is current and accurate at the date of publication, no warranties or representations are made, either expressed or implied, as to reliability, accuracy or completeness of the information. Omnium Urology accepts no liability for any loss arising directly or indirectly from the use of or action taken in reliance on such information. These documents should not be copied, reproduced or redistributed, in whole or in part.

No warranty is given as to the freedom of our website from errors, defects, viruses, malicious programs or macros. Links from this website exist for information only and Omnium Urology accepts no responsibility or liability for the information contained on any such site. The existence of a link to another website does not imply or express endorsement of its provider, product or services by Omnium Urology.

Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury or fraud.

Charges – We aim for our charges to remain competitive but they may may be adjusted from time to time and may be different to charges at the start of your treatment. We will inform you in writing if there are changes in our charges during the course of your treatment.

Intellectual property - All intellectual property rights and goodwill in or relating to the contents of the web site belong to either ourselves or to our suppliers.

OMNIUM UROLOGY is a trade mark of Omnium Urology LLP. Nothing contained in these conditions or the web site should be construed as granting by implication, estoppel, personal bar, or otherwise, any license or right to use any of Omnium Urology’s trade marks without our permission. 

You may not copy or otherwise incorporate into or store in any other web site, electronic retrieval system, publication or other work any of the content of the web site in any form (whether hard copy, electronic or other). You may not frame or link to the web site or any part of it without our express permission.

We may use information obtained about you from cookies (files which are sent by us to your computer or other access device) which are created when you visit our site. The type of cookies that we use (known as session cookies) only give us information about which pages you have visited – they do not store any personal information about you. To find out more about cookies see below at section C.

Governing law and jurisdiction - These terms and conditions, any contract arising between you and Omnium Urology and any dispute or claim arising out of or in connection with these terms and conditions or its subject matter, whether of a contractual or non-contractual nature (including any dispute regarding the existence, validity or formation of a contract under the terms of this legal notice), shall be governed by and construed in accordance with English law.  The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with this legal notice but we retain the right to bring any suit, action or proceeding against you for breach of this legal notice in your country of residence or any other country.


Omnium Urology is committed to protecting the privacy and security of your personal information.

This privacy notice describes how we collect and use personal information about you during and after your working relationship with us, in accordance with the General Data Protection Regulation (GDPR).

It applies to all clients in respect of the provision of services by Omnium Urology and to users of our website (“Users”).

Omnium Urology LLP is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice.

This notice applies to current and, where relevant, former Users. This notice in part B does not form part of any contract to sell services. We may update this notice at any time but if we do so, we will provide you with an updated copy of this notice as soon as reasonably practical by posting a further copy on our website, www.Omnium and providing a copy to current Users where appropriate.

It is important that you read and retain this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information and what your rights are under the data protection legislation.


We will comply with data protection law. This says that the personal information we hold about you must be:

1. Used lawfully, fairly and in a transparent way.

2. Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.

3. Relevant to the purposes we have told you about and limited only to those purposes.

4. Accurate and kept up to date.

5. Kept only as long as necessary for the purposes we have told you about.

6. Kept securely.


Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

There are certain types of more sensitive personal data which require a higher level of protection, such as information about a person’s health or sexual orientation. Information about criminal convictions also warrants this higher level of protection.

We will collect, store, and use the following categories of personal information about you:

  1. First names, Surname, 

  2. Date of birth, 

  3. Hospital ID number, 

  4. Telephone number, 

  5. Email address, Home address, 

  6. Next of kin name, Next of kin telephone number, Next of kin address, 

  7. Details of medical insurance provider, 

  8. Domestic living arrangements, Details of work / profession, 

  9. Date of outpatient appointment, Date operation performed, 

  10. Invoice for services to patient, 

  11. NHS or insurer, 

  12. Payment card details, Details of bank transfer

We may also collect, store and use the following more sensitive types of personal information:

  1. Reason for referral

  2. Symptoms of presenting issue

  3. List of past medical conditions / issues

  4. List of current medication

  5. List of allergies

  6. Summary of family history

  7. Smoking history

  8. Alcohol usage history

  9. Details of sexuality

  10. Covid vaccination status

  11. Examination findings

  12. Blood / laboratory test results

  13. Radiology results

  14. Histopathology results

  15. Details of outpatient appointment eg new or follow up

  16. Proposed treatment / procedure

  17. Name of operation performed

  18. Detailed description of operation performed

  19. Notes on response to treatment

  20. Letter to GP


We collect personal information about customers through our website, our patient intake forms, in-patient consultations, during treatment processes and via email facilities.


We will only use your personal information when the law allows us to or we have received your consent to do so. Most commonly, we will use your personal information in the following circumstances:

1. Where we need to perform a contract we have entered into with you or otherwise provide medical related services or procedures for you and your benefit.

2. Where we need to comply with a legal obligation.

3. Where it is necessary for legitimate interests pursued by us or a third party and your vital interests and fundamental rights do not override those interests.

4. To send your marketing information about future product launches or other product matters that might be of interest to you

We may also use your personal information in the following situations, which are likely to be rare:

1. Where we need to protect your vital interests (or someone else’s vital interests).

2. Where it is needed in the public interest or for official purposes.

Situations in which we will use your personal information

We need all the categories of information in the list above primarily to allow us to perform any contract with you [*] and to enable us to comply with legal obligations [**]. In some cases we may use your personal information to pursue legitimate interests [***], provided your interests and fundamental rights do not override those interests. The situations in which we will process your personal information are listed below. We have indicated by asterisks the purpose or purposes for which we are processing or will process your personal information, as well as providing a description of which categories of data are involved. Where a legitimate interest is involved, we state what the legitimate interest is.

  1. To perform and manage our contract for services with you. * and **

  2. Business management and planning, including accounting and auditing. **

  3. Dealing with legal disputes involving you ***

  1. To prevent fraud. **

  1. To ensure network and information security, including preventing unauthorised access to our computer and electronic communications systems and preventing malicious software distribution. ***

Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.

If you fail to provide personal information

If you fail to provide certain information when requested, we may not be able to perform any contract we have entered into with you, or we may be prevented from complying with our legal obligations.

Change of purpose

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


”Special categories” of particularly sensitive personal information, such as information about your health, racial or ethnic origin, sexual orientation or trade union membership, require higher levels of protection. We need to have further justification for collecting, storing and using this type of personal information. We have in place an appropriate policy document and safeguards which we are required by law to maintain when processing such data. We may process special categories of personal information in the following circumstances:

1. With your explicit written consent.

In connection with your medical consultation, assessment, operation or other treatment, including its funding. Less commonly, we may process this type of information where it is needed in relation to legal claims or where it is needed to protect your interests (or someone else’s interests) and you are not capable of giving your consent, or where you have already made the information public.

Situations in which we will use your sensitive personal information

In general, we will not process particularly sensitive personal information about you unless it is necessary for performing or exercising our legal obligations or provide services in connection with your medical consultation, assessment, operation or other treatment. 



Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. We are allowed to use automated decision-making in the following circumstances:

  1. Where it is necessary to perform any contract with you and appropriate measures are in place to safeguard your rights.

  2. Where it is used to create a unique user webpage for you based on your previous search history

3. In limited circumstances, with your explicit written consent and where appropriate measures are in place to safeguard your rights.

If we make an automated decision on the basis of any particularly sensitive personal information, we must have either your explicit written consent or it must be justified in the public interest, and we must also put in place appropriate measures to safeguard your rights.

You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making, unless we have a lawful basis for doing so and we have notified you.

Situations in which we will use automated decision-making

We do not envisage that any decisions will be taken about you using automated means, however we will notify you in writing if this position changes.


We may have to share your data with third parties, including third-party service providers and other entities in the group. We require third parties to respect the security of your data and to treat it in accordance with the law.

We may transfer your personal information outside the EU.

If we do, you can expect a similar degree of protection in respect of your personal information.

Why might you share my personal information with third parties?

We will share your personal information with third parties where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so.

Which third-party service providers process my personal information?

”Third parties” includes third-party service providers (including contractors and designated agents) and other entities within our group. The following activities are carried out by third-party service providers: accounting and audit services, medical case management system providers (and their agreed sub-processors), web platform hosting and development,  IT services.


How secure is my information with third-party service providers and other entities in our group?

All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.


What about other third parties?

We may share your personal information with other third parties, for example in the context of the possible sale or restructuring of the business. In this situation we will, so far as possible, share anonymised data with the other parties before the transaction completes. Once the transaction is completed, we will share your personal data with the other parties if and to the extent required under the terms of the transaction.

We may also need to share your personal information with a regulator, insurer or to otherwise comply with the law. This may include making returns to BMA, HMRC and other regulatory authorities.

Transferring information

We will transfer the personal information we collect about you only to countries within the EU or to countries outside the EU where there is a valid Privacy Shield certification in place in order to perform our contract with you. This means that all countries to which we transfer your data are deemed to provide an adequate level of protection for your personal information.

Third parties will only process your personal information on our instructions and where they have agreed to treat the information confidentially and to keep it secure.

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality. 

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.


How long will you use my information for?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. At the date of this notice and terms, we follow NHS data retention guidance and generally retain data for 8 years from the point of patient discharge or last contact, as appropriate.

In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.


Your duty to inform us of changes

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes.

Your rights in connection with personal information

Under certain circumstances, by law you have the right to:

  1. Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.

  1. Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

  1. Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).

  1. Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.

  1. Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.

  1. Request the transfer of your personal information to another party.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact Omnium Urology in writing at the registered office.

No fee usually required

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.


In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact Omnium Urology at the registered office Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.


Cookies are small text files which are transferred from our website and stored on your device. We use cookies to help us provide you with a personalised service, and to help make our website better for you.
Our cookies may be session cookies (temporary cookies that identify and track users within our website which are deleted when you close your browser or leave your session on the website or persistent cookies (cookies which enable our website  to “remember” who you are and to remember your preferences within our website and which will stay on your computer or device after you close your browser.

We use the following different types of cookies:

Strictly necessary cookies 

These are cookies which are needed for our website to function properly, for example, these cookies allow you to access secure areas of our website or to remember what you have put into your shopping basket.

Performance cookies and analytics technologies

These cookies collect information about how visitors and users use our website for instance which functionality visitors use most often, and if they get error messages from areas of the website. These cookies don't collect information that identifies a visitor or user. All information these cookies collect is aggregated and therefore anonymous. We only use these cookies to improve how our website.

Functionality cookies

We do not currently use functionality cookies that allow our website to remember choices you make or otherwise provide enhanced, more personal features.

Web beacons and parameter tracking 

We also use cookies and similar software known as web beacons to count users who have visited our website after clicking through from one of our advertisements on another website or in emails and to collect details of any products or services purchased. These web beacons collect limited information which does not identify particular individuals. It is not possible to refuse the use of web beacons. However, because they are used in conjunction with cookies, you can effectively disable them by setting your browser to restrict or block cookies. 

IP Address and traffic data



Google Analytics 

Google Analytics uses "cookies", to help the website analyse how users use the websites, applications or services. The information generated by the cookie about your use of the websites, applications or services (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the websites, applications or services compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser or within the application, however please note that if you do this you may not be able to use the full functionality of this website. By using our websites, applications or services you consent to the processing of data about you by Google in the manner and for the purposes set out above. To find out more, see “How Google uses data when you use our partners' sites or apps”, (located at, or any other URL Google may provide from time to time).

To opt out of being tracked by Google Analytics across all websites visit:

How to disable cookies

You may be able to configure your browser or our website to restrict cookies or block all cookies if you wish, however if you disable cookies you may find this affects your ability to use certain parts of our website. For more information about cookies and instructions on how to adjust your browser settings to accept, delete or reject cookies, see the website.


If you have any questions about this privacy notice or how we handle your personal information, please contact Omnium Urology at You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.


We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

If you have any questions about this privacy notice, please contact Omnium Urology by writing to the registered office from time to time or by email to

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